Refund policy

We grant a 14-day right of return. This means that you have 14 days after receiving your item to request a return. 

To be eligible for a return, the item must be in the same condition as when you received it, unworn, unused, with tags attached and in its original packaging. You will also need the receipt or other proof of purchase.

To initiate a return, you can contact us at zumranisa_mode@hotmail.com. Please note that returns must be sent to the following address: Sultan Bayram, Berliner Str. 163, 59075 Hamm, Germany 

If your return is accepted, you will receive a return label from us as well as instructions on how and where to send the package. Items that are returned to us without first requesting a return will not be accepted. Return shipping costs are the responsibility of the buyer.

Please check your order upon receipt and contact us immediately if the item is defective or damaged or if you have received the wrong item so that we can evaluate and fix the problem.

Certain items cannot be returned, e.g. sale items, hijabs for hygienic reasons, dirty and worn clothing and items without stickers/labels will not be refunded!

Please contact us if you have any questions or concerns about a specific item.

Unfortunately, we cannot accept returns of promotional items or vouchers.

Returning the item you have received is the quickest way to get the item you want. If the return is accepted, you can purchase the new item in a separate purchase.

Notwithstanding the above, you have the right to cancel or return your order within 14 days without giving any reason if the goods are shipped to the European Union. As described above, the item must be in the same condition in which you received it, unworn, unused, with tags attached and in the original packaging. You will also need the receipt or other proof of purchase. Return costs are borne by the buyer.

We will notify you as soon as we have received and checked your return and let you know whether the refund has been approved or not. If approved, you will receive an automatic refund to your original payment method within 10 working days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at zumranisa_mode@hotmail.com.